Free Shipping $50+
Free Shipping $50+

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Shipping & Returns Policy

 

Shipping Policy

Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day. Orders placed after 1:00pm PST will begin processing the following business day.

If the merchandise you have selected is not in stock, a customer service representative will contact you within 24 hours.

United States

FREE Shipping (5-7 DAY Business Days) on ALL US Orders over $50.

Welcome Stranger offers free UPS Ground Shipping for all orders in the Continental USA (does not include Alaska or Hawaii). For customers shipping to Alaska or Hawaii, please select UPS 2 Day Air or UPS Next Day Saver.

Order TotalMethodCostExpected Arrival
$1-49 UPS SurePost $9 5-7 business days
$50+ UPS Ground FREE 5-7 business days
Any 3 Day Select $14 3 business days
Any 2 Day Air $18 2 business days
Any Next Day Air Saver $34 1 business day

International

All international orders are shipped via UPS Expedited at $39.
The shipping cost is automatically charged to your order, even if you choose other methods of shipping during checkout.

Welcome Stranger currently ships to:
Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, South Korea, Monaco, Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, and United Kingdom.

  • Shipping promotions do not apply to international orders.
  • Your packages may be subject to local customs fees and import duties. These charges are always the recipient’s responsibility. Please contact your local customs office for more information. Customs Authorities require us to record the cost of the item(s) on the customs form, even if the order is marked as a gift.

Please note

  • Currently we can only ship your order to one location.
  • In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
  • If you refuse any shipments from Welcome Stranger, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your refund.

Conditions

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received – NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from date of delivery for a full refund or exchange. We do not refund shipping charges.

Please note: This Return Policy is for ONLINE ORDERS ONLY and does not apply to in-store purchases. For our in-store policy, please refer to the information printed on your merchandise receipt or contact the store directly.

Return Form

Lost your Return Form? Download and print another one here.
Please follow the instructions on the form.

Refund

The cost of the returned item(s), including sales tax, will be credited to your original form of payment. Once your package has been received by us, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.

Exchanges

Exchanges are processed as a new order. Your original form of payment will be refunded and then charged for the exchange. Exchanged items will be dispatched after the returned goods have been received and undergone a quality control check.

Return In-Store

Returns/Exchanges are now accepted in our store location. Please provide the invoice that was included in your package, so we can process your return.

We accept in-store returns in exchange for a GIFT CARD of the refunded amount. No cash refunds are given at any store. This gift card can only be redeemed in-store and will not be valid for online purchases.

Need to exchange size or color of your purchased item? You can now make an even exchange in-store. Please contact the store by phone prior to your visit, to ensure that the replacement item is available:

Welcome Stranger, Hayes Valley: 415.634.0887 

Final Sale

Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, we will notify you via email, and you will not receive a refund.

The following categories are final sale:

  • Clearance Sale items (any item marked down 50% or more)
  • Socks and Underwear
  • Beauty and Grooming products. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.

Shipping Charges

We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.

Defective Merchandise

If you believe that you have received defective merchandise, you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions.

Incorrect Merchandise

If you were shipped incorrect merchandise (style, color, size, etc.) please notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders.

Footwear

Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn.

Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.


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