FREE SHIPPING Over $50
FREE SHIPPING Over $50

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Customer Service

 

Payment Information

Welcome Stranger accepts the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Your card will not be charged until your order has been shipped. If an item is not available, we will not charge you for it.

*A 8.75% sales tax is only applicable to merchandise shipped to a California address

Shipping & Handling

United States:

Free Standard (Orders of $100+) 1-5 business days $0
Standard 1-5 business days $7.95
Two Day 2 business days $15
Next Day 1 business days $30

Important Notice: Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail.

International Orders:

Express EMS Shipping 3-5 business days $40

We currently only offer Express EMS Shipping for International orders. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Shipping promotions do not apply to international orders.

Countries we ship to:
Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, South Korea, Monaco, Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom.

Please Note:

  • Currently we can only ship your order to one location.
  • In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
  • If you refuse any shipments from Welcome Stranger, you are responsibile for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your refund.

Returns & Exchanges

Please note: This Return Policy is for ONLINE ORDERS ONLY and does not apply to in-store purchases. For our in-store policy, please refer to the information printed on your merchandise receipt or contact the store directly.

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received - NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from date of delivery for a full refund or exchange. We do not refund shipping charges.

Return Form:

Lost your Return Form? Download and print another one here.
Please follow the instructions on the form.

Refund:

The cost of the returned item(s), including sales tax, will be credited to your original form of payment. Once your package has been received by us, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.

Exchanges:

Exchanges are processed as a new order. Your original form of payment will be refunded and then charged for the exchange. Exchanged items will be dispatched after the returned goods have been received and undergone a quality control check.

Return In-Store:

Returns/Exchanges are now accepted in any of our store locations. Please provide the invoice that was included in your package, so we can process your return.

We accept in-store returns in exchange for a GIFT CARD of the refunded amount. No cash refunds are given at any store. This gift card can only be redeemed in-store and will not be valid for online purchases.

Need to exchange size or color of your purchased item? You can now make an even exchange in-store. Please contact the store by phone prior to your visit, to ensure that the replacement item is available at your preferred store.

Final Sale:

Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, we will notify you via email, and you will not receive a refund.

The following categories are Final Sale:

  • Clearance Sale items (any item marked down 50% or more)
  • Intimates
  • Beauty and Grooming products. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.

Shipping Charges:

We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.

Defective Merchandise:

If you believe that you have received defective merchandise, you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions.

Incorrect Merchandise:

If you were shipped incorrect merchandise (style, color, size, etc.) please notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders.

Footwear:

Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn.

Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

Order Status

You can always check the status of your order by signing in to your account. We will be happy to make any changes to your order if you contact us before it has been processed.

Online Promo Codes

Online promotional codes cannot be used on in-store purchases. Offer cannot be combined with other discounts or offers. No adjustments on previous purchases. Offer subject to change without notice. To redeem online, enter promo code at checkout.

Gift Wrapping

We currently do not offer gift wrapping service. However, we hope you find our packaging efficient and attractive.

Fraud Prevention and Security Review

To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a customer service representative will email you to verify additional information. If you do not respond within 3 business days, the order will be cancelled automatically. Merchandise in an order that is pending security review is not reserved and can be purchased by other customers. To avoid this situation, please take care in entering your credit card information at checkout.

Cancelled Order

If your order status changes to "cancelled", we will contact you within 48 hours.

Here's a list of situations that would result in your order being placed "cancelled":

  • Out of Stock and No Reorder Available. On occasion, we run out of items that are no longer available for reorder.
  • Credit Declined. If your credit card is declined, we cancel the order.

If you cancel your order before status has been changed to "Shipped", your credit card will not be charged.

If you cancel your order after it has been shipped, your credit card has already been charged and you will need to complete a return. Please refer to our Return Policy for detailed instructions.

Size Guide

Please note: This size chart is a general guide to compare various size scales. As each brand varies in sizing and cut, please contact orders@welcomestranger.com with specific sizing questions.

Men's Tops, Jackets, and Coats

Size Chest Shoulder Sleeve
S 17-18.5" 16.5-17" 33"
M 19-20" 18-18.5" 34"
L 20.5-21.5" 19-19.25" 35"
XL 22-23" 19.5-20" 36"

Men's Pants and Denim

US Size Waist Waistband (lying flat)
28 30" 15"
29 31" 15.5"
30 32" 16"
31 33" 16.5"
32 34" 17"
33 35" 17.5"
34 36" 18"
36 38" 19"

Men's Shoes

US EURO UK JAPAN
8 41 7.5 26
8.5 41-42 8 26.5
9 42 8.5 27
9.5 42-43 9 27.5
10 43 9.5 28
10.5 43-44 10 28.5
11 44 10.5 29
11.5 44-45 11 29.5
12 45 11.5 30

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